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Customer Service Rep. in Nashville, TN at HealthTrust

Date Posted: 2/28/2019

Job Snapshot

Job Description

♦ Customer Service Representative ♦


THE COMPANY:
Take your career in the right direction – join us at HealthTrust. Amidst the fast-changing dynamics of healthcare within HealthTrust and our parent company (HCA – Hospital Corporation of America), come work as an Customer Service Rep.

More than 1,600 hospitals have partnered with HealthTrust to lower expenses and improve outcomes across healthcare operations.

HealthTrust delivers supply chain, workforce, and clinical integration services to help healthcare providers improve performance with superior pricing and operator-driven practices. This is accomplished by hiring professionals like you!

A seven-time recipient of a “Champion for Change” award from Practice Greenhealth, HealthTrust actively encourages and enables ecologically responsible purchasing alongside fully embracing a culture of integrity and a code of ethics.

THE POSITION:


Customer Support Representatives will establish rapport with customers in efforts to develop confidence in Supply Chain Services and will relate to issues with empathy and urgency while focusing on customer relationships with timely and frequent follow up.


Each Customer Support Representative is responsible for answering and logging all incoming customer communications via telephone, email and/or fax, identifying or trouble-shooting potential Supply Chain issues and rectifying existing problems in a timely manner. The CSR is expected to maintain general competencies specific to all aspects of Supply Chain Services (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, Pharmacy).

DUTIES INCLUDE BUT ARE NOT LIMITED TO:


• Establish a call program/schedule to solicit facility account concerns
• Identify, trouble-shoot and resolve issues presented to Customer Service in a timely manner
• Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies
• Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department pertaining to all aspects of Supply Chain Operations (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, etc)
• Notify Customer Service Supervisor of any unresolved issue and request assistance as necessary


THE LOCATION:Nashville Supply Chain CSC – Nashville, TN

  • Nashville is cherished for it’s relaxed, friendly feel of a smaller city while also holding the energetic vibe of a big city – from historic to trendy, and family friendly suburb communities to urban city living. There are options for everyone.
  • Named by USA Today among the top 10 cities with the Best Urban Green Spaces in North America. Nashville boasts over 2,700 acres of walking and biking trails to enjoy.
  • More than Music City, Nashville is home to the NFL, Tennessee Titans, NHL Predators, MLS Nashville Soccer Club and the Sounds Triple A pro baseball team. You could very possibly see a game a week all year round.


WHY SHOULD YOU APPLY?

  • To attract the best talent, HealthTrust offers one of the leading 401(k) plans in the healthcare industry (a 100% match on up to 9% of pay based on years of vesting service).
  • Tuition Reimbursement program for individuals seeking higher education.
  • Professional growth and advancement.

Job Requirements

EDUCATION


• High school diploma or GED required
• Associates degree or higher preferred


EXPERIENCE


• One year Customer Service experience and two years general Accounts Payable or Purchasing experience preferred
• Previous HCA Supply Chain experience preferred




We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.