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Director, Purchasing & Customer Service in Nashville, TN at HealthTrust

Date Posted: 5/28/2019

Job Snapshot

Job Description

Take your career in the right direction – join us atHealthTrust. Amidst the fast-changingdynamics of healthcare within HealthTrust and our parent company (HCA –Hospital Corporation of America), come work as the Director, Purchasing &Customer Service to put into practice sustainable, practical solutions thatwill ultimately transform patient care and the communities we support.

More than 1,600 hospitals have partnered withHealthTrust to lower expenses and improve outcomes across healthcareoperations. HealthTrust delivers supply chain, workforce, and clinicalintegration services to help healthcare providers improve performance withsuperior pricing and operator-driven practices. This is accomplished by hiringvalued individuals like you!

A seven-time recipient of a “Champion for Change”award from Practice Greenhealth, HealthTrust actively encourages and enablesecologically responsible purchasing alongside fully embracing a culture ofintegrity and a code of ethics.

Director, Purchasing & Customer Service

The Director oversees the processing of alltransactions associated with the purchasing ofsupplies/services, equipment, and office productsrequired to support the market Service Center and participating facilities. Thefor developing and implementingperformance metrics targeted at measuring customer satisfaction, effectiveproblem resolution, abandonment rate and on hold times. The Director also supervisesthe day-to-day activities of all Purchasing and Customer Service employees aswell as department supervisors.

Essential Duties

  • Facilitate the development and maintenance ofpolicies, procedures, goals and objectives to meet the department’s mission
  • Monitor the department’s performance measures andensure performance meets or exceeds standards
  • Work with vendors to maintain constructive andappropriate relationships
  • Maintain a high degree of communication, cooperationand coordination with user departments.
  • Maintain good records and controls to provide an audittrail for all duties performed
  • Report any supplier or customer performance issues inaccordance with policy and procedure
  • Work closely with Accounts Payable employees toresolve and avoid invoice discrepancies
  • Work closely with corporate IT&S and the vendorcommunity to improve EDI usage
  • Demonstrate a comprehensive understanding of the SMARTsystem and other PC based applications (Excel, Word, etc.)



Job Requirements

  • Associates or Bachelor’s Degree in Finance, Business Management, Healthcare Administration, or similar field preferred
  • 3 years of Purchasing management experience in a consolidated business office setting required.
  • Healthcare or related supply industry experience preferred
  • Successfully guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  • Proactively prioritizes needs and effectively manages resources
  • Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Prior experience managing projects, assessing work activities and allocates resources appropriately, overseeing the development, deployment and direction of complex programs and processes.
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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