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Member Coordination Specialist in Schaumburg, IL at HealthTrust

Date Posted: 5/7/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    5/7/2019

Job Description

At HealthTrust we are committed to strengthening provider performance and clinical excellence through an aligned membership model and the delivery of total spend management advisory solutions that leverage its operator experience, scale and innovation. We are headquartered in Nashville, Tennessee, and serve over 1,500 hospitals and health systems, and more than 31,000 other member locations including ambulatory surgery centers, physician practices, long-term care and alternate care sites.


HealthTrust is part of the HCA family, a Fortune 100 company with more than 200,000 employees and one of the nation's leading providers of healthcare services. HCA operates over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. HCA has been named one of the world's most ethical companies for eight years in a row.At HCA, we are driven by a single goal: the care and improvement of human life.

Job Summary

Responsible for supporting and maximizing the value of the AdvantageTrust group purchasing program to AdvantageTrust members. The Member Coordination Specialist responds to member inquiries, serves as key customer-service liaison to members, assists new members in completing applicable ‘letters of commitment’ and applicable ‘declaration forms’, validates and maintains member identification information from national databases. This job is located in the Schaumburg, IL satellite office.

Duties (included but not limited to)

  • Customer-service liaison for AdvantageTrust members.
  • Support new members through their AdvantageTrust implementation /on boarding process.
  • Assist in resolution of vendor product or service issues.
  • Coordinate with members to complete required ‘letters of commitments’ and ‘declaration forms’.
  • Handle complex and escalated member and vendor service issues.
  • Roster maintenance and marketing mailings.
  • Coordinate with members to obtain and validate Drug Enforcement Administration (DEA) information, Health Industry Number (HIN) information, ship-to addresses and communicate it to applicable vendor contacts.
  • Generate and maintain Global Locator Numbers (GLN) for AdvantageTrust members.
  • Generate and communicate new member announcements and member eligibility letters to contract vendors.



Job Requirements

Education andExperience

  • B.A. / B.S. degree preferred.

  • Minimum 3 years’ customer interfacing experience required – healthcare experience, particularly healthcare group purchasing experience, a plus. Medical product knowledge highly desired. Experience working with physicians, surgery centers and long term care facilities is a plus.

Benefits of working at HealthTrust

Our benefits package allows you to select the options that best meet the needs of you and your family.Benefitsinclude401k with a company match, paid time off, medical, dental, vision, flex spending for both health and day care, life insurance, disability, tuition reimbursement andstudent loan repayment, employee discount program, employee stock purchase program.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#HTrustBCOM

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