Senior Manager Learning and Development in Nashville, TN at HealthTrust

Date Posted: 7/13/2019

Job Snapshot

Job Description

At HealthTrust we are committed to strengthening provider performance and clinical excellence through an aligned membership model and the delivery of total spend management advisory solutions that leverage its operator experience, scale and innovation. We are headquartered in Nashville, Tennessee, and serve over 1,500 hospitals and health systems, and more than 31,000 other member locations including ambulatory surgery centers, physician practices, long-term care and alternate care sites.

HealthTrust is part of the HCA family, a Fortune 100 company with more than 200,000 employees and one of the nation's leading providers of healthcare services. HCA operates over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. HCA has been named one of the world's most ethical companies for eight years in a row.At HCA, we are driven by a single goal: the care and improvement of human life.

Job Summary

The Senior Manager, Learning & Development role is responsible for the quality design and delivery of strategic employee learning and development programs across the supply chain enterprise. Supply Chain Learning & Development efforts are focused on three key domains; operational excellence, high performing teams, and the leadership pipeline with targeted goals and deliverables designed for each. The Senior Manager role may be assigned to one dedicated domain or a combination based on the annual Learning & Development Plan and organizational priorities. The Senior Manager is a highly collaborative influencerleader able to coordinate efforts across Supply Chain business teams, IT&S Learning Solutions, Human Resources, Leadership & Organizational Development to execute employee learning and development programs to sustain employee engagement, performance excellence and a learning culture.


  • Direct the strategy, design, development, implementation, and innovation of learning and development programs across the supply chain enterprise.
  • Collaborate with corporate and division supply chain leadership teams to design targeted competency development programs for team leaders and emerging leaders within the organization.
  • Manage Supply Chain University (SCU) learning portal design, content, and job role learning plans aligned with HealthStream curricula to automate compliance to HLC transcripts.
  • Apply leadership insights and learning to best understand the organization’s succession planning strategy and potential growth or attrition impact on supply chain workforce.
  • Develop custom training materials that integrate adult learning theory, interactive activities, simulations, job aids and competency-based assessments and evaluations (reaction, learning and application, behavior) to operationalize core competency behaviors and performance.
  • Facilitate select onsite and virtual training sessions for learning and development programs, and assigns Facilitator(s) to support training events across multiple locations.
  • Produce annual Supply Chain Day held in conjunction with the HealthTrust University conference.
  • Manage Associate Development Program(s) standardized curriculum, requirements, compliance dashboards/reports, monthly participant calls, and communications across all stakeholders including training Ambassadors at the facilities.
  • Host and facilitate Leadership Development Workshops (3) for the Associate Development Programs with standardized tracks for first and second year participants respectively.
  • Assess and analyze learning and development program results, feedback, and metrics to provide enhancements to program quality and engagement.
  • Socialize annual Learning & Development Plan with key internal stakeholders to ensure collective leadership input and alignment for executive leadership approval.
  • Measure learning outcomes, knowledge transfer, and performance improvement through qualitative and quantitative data analysis and share with leadership teams for feedback and potential enhancements to programs.
  • Communicate training events, results, and opportunities to supply chain enterprise to continually engage employees in learning and development.
  • Actively listen and seek feedback from all learning and development sponsors and participants to keep communications open and timely.
  • Manage direct report(s) to support implementation of the annual Learning & Development Plan, and professional development goals.
  • Make a concerted effort to stay abreast of supply chain operations and organizational/industry changes that may impact employee development.
  • Research and participate in various learning & development programs, groups or activities that will enable continued development of his/her technical skills and healthcare supply chain related knowledge.
  • Other duties as assigned

  • Knowledge of learning and development strategies, principles, methodologies, and best practices
  • Ability to align complex supply chain operational workflows with competency development needs
  • Exceptional organizational and project management skills, and especially adept at managing multiple and/or changing priorities.
  • Superior written and verbal communication skills.
  • Excellent interpersonal skills with ability to build strong relationships across diverse roles
  • Demonstrated ability to work well in an independent leadership role and within a team.
  • Possess strong analytical skills and incisive thinking
  • Strong conflict management and change management skills
  • Self-directed champion of quality, knowledge sharing, and continuous learning
  • Demonstrated passion for employee learning and development
  • Excellent project management, instructional design, and implementation skills
  • Proficient with learning technologies and collaborative authoring tools
  • MS Office, SharePoint, and Learning Management Systems (LMS)

Job Requirements


Bachelor's Degree Required
Master's Degree Preferred

Associate Professional in Talent Development (APTD) or Certified Professional in Learning and Performance (CPLP) desired

Certified training facilitator or curriculum design certification (DDI, VitalSmarts) preferred


  • Minimum of 7-10 years of professional experience; 5 years working in corporate learning, organizational development, or training preferred.
  • Experience with design, development, and delivery of staff or employee trainings.
  • Comfortable working in a fast paced, high growth environment
  • Experience in a “matrix reporting” environment preferred.
  • Proven track record for meeting or exceeding business objectivesand goals.

Benefits of working atHealthTrust

Our benefits packageallows you to select the options that best meet the needs of you and yourfamily.Benefitsinclude401k with a company match, paid timeoff, medical, dental, vision, flex spending for both health and day care, lifeinsurance, disability, tuition reimbursement andstudent loan repayment,employee discount program, employee stock purchase program.

We are an equalopportunity employer and we value diversity at our company. We do notdiscriminate on the basis of race, religion, color, national origin, gender,sexual orientation, age, marital status, veteran status, or disability status.



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