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Division Vice President of Support Services in Richmond, VA at HealthTrust

Date Posted: 11/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Vice President of Support Services
Job Summary – This position is responsible for the assessment, development, and implementation of a support services strategy that includes and may not be limited to environmental services and food and nutrition services for HCA facilities in the Central Atlantic Division. This position is responsible for driving positive change through leading initiatives that supports operational and expense management through standardization of people, processes, and technology. This position is responsible for building strategic alliances with Hospital Executive Staff, EVS, and FNS Department Directors as it relates to successfully executing the services required.
Supervisor – This position will report to the Supply Chain CEO and will have a matrix reporting relationship with the AVP, Support Services.
Supervises – This position will collaborate with the hospital Chief Operating Officers with a matrix reporting relationship with the facility Directors of applicable departments.
Key Interactions – Division and facility Leadership, Department Directors, Supply Chain leadership, HealthTrust Leadership, and applicable EVS and Food vendors.
Essential Duties & Responsibilities (included but not limited to):
• Provides leadership in the area of operations and expense management to the Division and individual facilities overall strategic plan to improve Environmental (EVS) and Food and Nutritional Services (FNS)
• Provides direct leadership in the oversight and accountability for the operational effectiveness for EVS and FNS management plan that will reduce practice variation and will:
• Improve HCAHPS
• Improve employee engagement
• Improve expenses
• Collaborates with the division and facility teams to assimilate information from a variety of sources, able to analyze data, make strategic recommendations and executes a course of action for overall improvement in both quality and expense for EVS and FNS.
• Develops, implements, and coordinates within the system and facilities:
• A system approach to expense savings opportunities
• Policies and procedures related to EVS and FNS management
• Product standardization and utilization
• Participates in development and implementation of best practices

Customer Service
• Creates internal customer confidence, committed to increasing customer satisfaction, and managing customer expectations through alignment of key constituency groups
• Demonstrates responsibility for solving customer challenges, ensures commitments to customers are met by soliciting opinions and ideas from customers for improvements in products and services.
• Collaborates with a wide variety of stakeholders (internal and external) to ensure solutions are responsive to customer needs and market opportunities.
• Demonstrates the ability to build and maintain strong effective working relationships with a variety of stakeholders within the division and facility leadership, Supply Chain, and HealthTrust

• Establishes and meets expense savings goals of the division and facilities
• Collaborates with divisions and facility to track and analyze financial data
• Provides expense saving enhancement strategies for supplies working with hospital leadership teams and facility representatives
• Develops standardized documents, processes, and calculations for use by the team to quantify savings solutions

Project Management
• Directs multiple projects and tasks in a fast paced environment that includes:
• Strong organizational skills, including the ability to plan, implement, and execute
• The ability to focus and execute exceptional time management
• Demonstrates the ability to develop a project plan for major and complex projects
• Demonstrates an understanding of project management methodologies which include but are not limited to: common processes, practices and tools associated with project management.
• Assign goals to direct reports and facility teams and monitors goal achievement

General Knowledge/Competencies
• Demonstrates a knowledge of EVS and FNS in an healthcare organization
• Provides effective communication which includes verbal and good listening, writing, and presentation skills to a variety of stakeholders from executives to staff.
• Demonstrates the ability to operate within the division and facility’s formal and informal structures, builds relationships across departments, is appropriately diplomatic, understands roles and perspectives
• Demonstrates ability to work in a professional, multi-disciplinary team as a group leader, facilitator, or participant
• Leads and develops the EVS and FNS teams providing direction, coaching and appraising performance.
• Demonstrates effective problem solving skills which includes understanding issues, able to simply and process complex issues, understanding the difference between critical details and unimportant facts, can make difficult decisions, uses consensus when possible, and communicates those decisions to others.
• Demonstrates the ability to manage conflict resolution by using common approaches and facilitation techniques to lead teams to alignment and high performance levels.
• Serve as the external face for the company and presents at industry events as needed.
• Practices and adheres to the Code of Conduct philosophy, mission and vision statements.

Knowledge, Skills & Abilities:
• Self- starter capable of leading, directing and supporting a team in a diverse environment
• Highly developed interpersonal, analytical and communication skills
• Proven ability to manage a decentralized work force and improve operations in a matrixed reporting environment
• Extensive experience with customer service and improving patient satisfaction
• Ability to develop and foster strong relationships with the facility and division EVS staff, FNS staff and the executive teams

Position Competencies
• Building Organization Talent
• Establishing systems and processes to attract, develop, engage, and retain talented individuals; creating a work environment where people can realize their full potential, thus allowing the organization to meet current and future business challenges.
• Compelling Conversations
• Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others’ attention.
• Establishing a Strategic Direction
• Establishing and committing to a long term business direction based on analysis of systemic information and consideration of resources, market drivers, and organizational values.
• Selling the Vision
• Vividly communication a compelling view of the future state in a way that helps others understand and feel how business outcomes will be different when the vision and values become a reality.
• Executive Disposition
• Demonstrating a poised, credible, and confident demeanor that reassures others and commands respect; conveying an image that is consistent with the organization’s vision and values.
• Passion for Results
• Driving high standards for individuals, teams, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.

• A Baccalaureate degree required. Master’s degree preferred.

• Minimum of 10 years of progressive management experience with multi-site operations in Healthcare food services and/or Environmental Services
• Appropriate to education

PHYSICAL DEMANDS/WORKING CONDITIONS – Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate reports. Requires lifting papers or boxes up to 50 pounds occasionally. May be exposed to toxic/caustic/chemicals/detergents. Work is performed in an office, and in the pharmacy and hospital environment.

Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
OSHA CATEGORY – The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.


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