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Nutrition Care Asst in Largo, FL at HealthTrust

Date Posted: 5/20/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Largo, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/20/2019

Job Description

GENERAL SUMMARY OF DUTIES – Culinary Patient Service Center serves as the primarycontact for patients, family members and nursing staff seeking to submitpatient requests and preferences for food, beverages and meal services, as wellas those seeking to resolve foodservice issues and concerns. The CulinaryConcierge functions in the division culinary patient call center, assuring ahigh level of customer service and patient satisfaction. The position works aspart of the culinary concierge team, processing patient meal requests and completingdiet office report processes. The Culinary Concierge answers calls, processesrequests and enters required information into the patient’s meal record inComputrition Nutrition Care Management system (NCM).

The Culinary Concierge willestablish rapport with customers in efforts to develop confidence in Food andNutrition Services and will relate to issues with empathy and urgency whilefocusing on customer relationships with timely follow up.

Each Culinary Concierge isresponsible for answering and logging all incoming customer communications viatelephone, email and/or fax, identifying or trouble-shooting potential issuesand rectifying problems in a courteous and timely manner.

The Culinary Concierge isexpected to maintain general competencies specific to all aspects of PatientFoodservice, including patient menus, diet order restrictions, and meal servicetimeframes for assigned facilities.

SUPERVISOR – Manager, Culinary Patient Call Center
SUPERVISES – N/A

KEY INTERACTIONS – Market clinical nutrition directors, culinary serviceteam, facility patient service managers, and FANS division purchasinganalyst/Computrition system administrator.

DUTIES INCLUDE BUT ARE NOTLIMITED TO:


• Answercalls in centralized call center for patient foodservice throughout thedivision, assuring appropriate and timely processing of patient food/beveragerequests.


• Completeassigned duties in the culinary patient call center, providing services thatmeet the needs of patients and the division, company and regulatory standards.


• Assuretimely and accurate processing of all meal orders, tray tickets, and dietoffice reports.


• Identify,trouble-shoot and resolve issues presented by customers in a timely manner.


• NotifyManager or on-duty lead of any unresolved issue and request assistance asnecessary.

•Demonstrate service excellence principlesin all interactions with patients, family members and caregivers. Assurepatient safety, dignity and privacy at all times.


• Maintainthe strictest confidentiality regarding patients according to policy andprocedures.


• Establishand maintain rapport through effective communication and timely follow-up withcustomers, coworkers, management, and outside agencies.


• Producemonthly meal count reports and provide to manager and enter for month-endreporting for assigned facilities.


• Demonstratepersonal responsibility for professional development.


• Practiceand adhere to the “Code of Conduct” philosophy and “Mission and ValueStatement” as well as the Supply Chain "Core Values".

•Perform other duties as assigned.

KNOWLEDGE, SKILLS, &ABILITIES:


• Communication– communicates clearly and concisely both verbally and in writing


• Customerorientation – establishes and maintains long-term customer relationships,building trust and respect by consistently meeting and exceeding expectations


• Policies& Procedures – articulates knowledge and understanding of organizationalpolicies, procedures and systems


• Judgment– Makes decisions based upon job knowledge and experience. Considers allimpacted areas in decision process. Seeks advice where applicable. Judgmentsensible and reliable.


• InterpersonalSkills – able to work effectively with other employees, patients and externalparties


• PCskills – demonstrates proficiency in Microsoft Office applications, Meditech,Business Objects, team rooms, and discipline-specific food management, dietoffice and point of sale applications, (Computrition), purchasing vendorapplications and others as required

•Basic Skills – able to performmathematical calculations, balance and reconcile figures, punctuate properly,spell correctly and transcribe accurately


Job Requirements

EDUCATION


• HighSchool Diploma or equivalent (GED) required

•Associate Degree or higher in relatedfield preferred

EXPERIENCE


• Experiencein hospital foodservice required, with 2-3 years diet office or customerservice or related experience. Previous experience in healthcare patientfoodservice and/or call center environment preferred.


• Knowledgeof modified diets, foodservice and culinary activities and duties, terminologyand nomenclature preferred.

•Computer experience with all aspects offood service to include but not limited to Diet Office and/or Call Centerprocesses preferred.

CERTIFICATION/LICENSE

•N/A

PHYSICAL DEMANDS/WORKINGCONDITIONS – Requires prolongedsitting, some bending, stooping and stretching. Requires eye-hand coordinationand manual dexterity sufficient to operate a keyboard, photocopier, telephone,calculator and other office equipment. Requires normal range of hearing andeyesight to record, prepare and communicate reports. Work is typicallyperformed in an office environment, but may occasionally be in kitchenenvironments in hospital or vendor facilities. Work may be stressful at times.Contact may involve dealing with angry or upset people. Must remain flexibleand available to provide staffing assistance for any/all disaster or emergencysituations.